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Personal data management policy

TOPLA takes your privacy very seriously and will process and use information about you (Client(s)) securely. To ensure the protection of your privacy, TOPLA always acts in accordance with the Data Protection Act.

This TOPLA personal data management policy (“Policy”) applies to all transactions carried out through the online store accessible atwww.playtopla.com (the “Site”) as described in our General Conditions of Sale.

The purpose of this Policy is to define what personal data of Customers TOPLA processes when browsing the site or placing an order and to explain the reasons why we process them.

TOPLA therefore advises you to read this Policy carefully. You can always contact TOPLA by writing to hello@playtopla.com

- Responsible for processing your personal data:

TOPLA, a simplified joint stock company with capital of 306,253 euros, whose registered office is located at Ruelle du Moulle 78630 Morainvilliers (hereinafter referred to as “TOPLA” or “we” or “the Company”),

Email: hello@playtopla.com

- What information is collected and processed by TOPLA?

TOPLA collects personal data relating to the Visitor or Customer consulting the Site or placing an order.

This data collection is carried out in particular:

  • when the User or Customer browses the Site,
  • when the Customer places an Order on the Site,
  • when the User or Customer subscribes to the newsletter,
  • when the User or Customer contacts Customer Service,

During your transaction, the data that you are likely to communicate to us and that we are likely to process include:

  • Your contact details such as your name, first name, email address, telephone number, postal address, country of residence, title, bank card number

- What information is generated automatically?

In order for the websitewww.playtopla.com to function optimally (for example, to be able to display the pages correctly and for the protection of the website), TOPLA needs certain information. This is why TOPLA collects information generated automatically when you use the Website.

We are therefore likely to process the following data:

  • Device information and connection data such as your IP address (the number on your computer that allows it to be recognized), browser type (the computer program that allows you to view Internet pages), the operating system you are using, dates and times of connection
  • Browsing data (the pages you visit onwww.playtopla.com )
  • Social Media Usage Data: When you interact with social media features.
  • Cookies

Cookies are small pieces of information (texts) that a server sends to the browser (e.g. Internet Explorer or Safari) so that the browser can send this information back to the server on a subsequent visit. TOPLA cookies cannot damage your computer or the files stored on it. When there are no cookies that are absolutely essential to communicate with you or to perform a service explicitly requested by you, we only place cookies if you have given prior permission.

This data may be provided to third parties provided that it is made completely anonymous and cannot allow you to be identified (no personal data).

We will not knowingly collect data from European residents under the age of 16 without explicit parental consent, except as permitted by European law. In case of doubt (collection of personal information by a minor under the age of 16 without parental consent), we will delete the collected data as quickly as technically possible. If you become aware of personal data that is not collected in accordance with this Privacy Policy, please let us know at the following address: hello@playtopla.com

- What types of Cookies are used?

  • Technical Cookies

Technical Cookies are intended to facilitate navigation on the Site and/or Applications, to enable and improve the operation of the Sites and/or Applications as well as access to the various functionalities of the Sites and/or Applications.

You are informed that if you choose to disable these Technical Cookies, access to the services could then be altered. In this context, the Company cannot be held liable in any way.

  • Audience Measurement Cookies

Audience Measurement Cookies allow us to measure the traffic on the Sites and the communications sent to you (content, sections, time spent, browser used, etc.).

You are informed that these Audience Measurement Cookies may, where applicable, be placed on the Sites and/or Applications by third parties on behalf of the Company.

  • Third-Party Targeted Advertising Cookies (Third-Party Advertising Cookies)

Third-party advertising cookies allow us to offer advertisements tailored to your interests. They are placed by the Company or by third parties either on behalf of the Company or on their own behalf.

To learn more about targeted advertising and how you can opt-out or opt-out.

  • Third-party cookies linked to social media sharing buttons (Third-party social media cookies)

Third-party social media cookies allow you to share the content of the Site and/or Applications with third parties. This is particularly the case for “share” or “like” buttons from third parties such as Facebook or Twitter. The Company does not control these Third-party social media cookies and the Data collected through them by the companies managing these social networks.

If you do not want the companies managing the social networks to link the data collected through the Sites and/or Applications to the account you hold, you must first log out of the social network.

The User is invited to consult the personal data protection policies of the companies managing the social networks concerned.

  • Cookies

Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to opt-out of cookies or not.

_session_id, unique sessional token, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Calculates the number of visits to a store by a unique customer.

cart, unique token, persistent for 2 weeks, Stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique token, undefined If the store has a password, this is used to determine if the current visitor has access.

- How long are cookies stored?

In accordance with the principles relating to Data Protection, you are informed that Cookies are kept for the period strictly necessary for the purposes for which they are used and this, within the limits defined by the competent protection authority.

- How can you manage the deposit and reading of Cookies?

11.5.1. You are informed that you can modify the settings of our browser relating to cookies in order to deactivate all or part of the cookies:

11.5.2. The main social media management companies also have pages dedicated to Cookies as presented below:

With regard to social networks, the User must follow the specific procedures of the social network concerned to deactivate cookies.

- For what purposes will TOPLA use information about you?

We may process your personal data on the legal basis of legitimate interest, your consent and the performance of the contract between us, for the following purposes:

  • Improve the User's navigation on the site
  • Ensure the processing and management of orders placed on the site
  • Propose personalized offers based on the information entered by the Customer or the purchases made by the Customer
  • Manage requests for information and customer service
  • Manage subscriptions to the newsletter and various electronic or postal communications sent by TOPLA
  • Manage customer product reviews
  • to analyze, maintain, secure and optimize the Site www.playtopla.com

TOPLA generally retains your personal data for as long as necessary for the aforementioned purposes, or to comply with legal (recording) obligations.

These collected data are intended for the exclusive use of TOPLA, which is responsible for their processing. They may be transmitted to companies and subcontractors used by TOPLA, for example, in the context of:

  • The execution and delivery of orders,
  • Customer Service Management.
  • Sending newsletters and electronic or postal communications.
  • Collecting reviews following orders, managing customer satisfaction

Furthermore, Customer data used for commercial prospecting purposes may be retained for a period of three (3) years from the end of the commercial relationship, or following the last interaction on the Site.

 


- How does TOPLA protect your personal information?

TOPLA maintains appropriate technical and organizational measures at all times when processing personal data, taking into account the state of the art, in order to prevent unauthorized access, modification, disclosure or loss of personal data as much as possible.

However, we cannot guarantee that the data you provide to us and that we collect will not be disclosed or destroyed by a breach of our technical protection measures.

- Exercising your rights and contact

In accordance with the applicable regulations and under the conditions it defines, you may at any time exercise your:

  • Right of access: you can ask the Company for information on the processing of Data concerning you.
  • Right of rectification: you can request the rectification of inaccurate Data concerning you when those held by the Company are erroneous or incomplete.
  • Right to erasure: you have the right to obtain from the Company the erasure of your Data when one of the reasons provided for by the regulations exists (uselessness of the Data, withdrawal of your consent for processing based on the latter, etc.).
  • Right to object: you have the right to object at any time, for reasons relating to your particular situation, to the processing of your Data, including for commercial prospecting purposes.
  • Right to portability of your Data: you have the right to receive the Data in a usable format.
  • Right to restriction: you can ask the Company to suspend the processing of your Data when one of the reasons provided for by the regulations exists (contesting the accuracy of the data, etc.).

When your Data is processed with your consent, you can revoke it at any time.

At any time, and in accordance with the provisions in force, you have the right to access, rectify, limit, delete, oppose, port and erase your data.

You can also lodge a complaint with the competent supervisory authority.

To exercise your rights, please send your request (indicating your email address, surname, first name, address and copy of your identity document) by contacting TOPLA, 1 ruelle du Moulle 78630 Morainvilliers  email: hello@playtopla.com

 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment :

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your order. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, please see Shopify's Terms of Service.

– Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

- Changes to the Privacy and Cookies Policy

TOPLA reserves the right to modify its personal data management policy and therefore advises you to regularly consult this page to check if any changes have been made.