FAQ - Questions & Answers
Games :
You can check the written rule that is in the game or simply watch the video explaining the rules. All new games have a QR code leading to a full video.
If you have any questions, please feel free to write to us at hello@playtopla.com
We will be happy to help you. If you have any comments to improve the rule, they are welcome!
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Write to us at hello@playtopla.com and we will send you the rule.
Resellers:
We are delighted that you want to reference our games. You have different ways:
- Request the specific purchase order at orders@playtopla.com
- Order by Ankorstore
- Contact Jeudélire (commercial@jeudelire) who is our main distributor in France
Visit the Resellers page for more information.
Payments:
Topla uses a completely secure online payment system, your confidential data is transmitted in encrypted form directly to your bank, when you finalize your order, a padlock will appear in your browser indicating that the transaction is secure.
For each order, you will receive a summary email with your order number. In addition to this, you will receive an email confirming your online payment. If you wish to receive a new invoice, send us an email to orders@playtopla.com.
You can pay by credit card: our online payment system is completely secure! Otherwise you can also pay by administrative mandate. You can consult the Communities and Associations page to find out more or contact orders@playtopla.com.
No, payment is made in one go when confirming the order.
Delivery:
Yes! We ship to almost all countries. If you want to ship outside of Europe, the United States or Canada, the best thing to do is to send us an email to check the feasibility of shipping.
Check the Colissimo tracking number that you received by email when the order was shipped. If the product is being delivered but encounters a problem due to an address problem, it is your responsibility to contact your nearest post office directly.
If you have any problems, you can contact hello@playtopla.com
You have 2 days after receiving the product to report it. It must also be returned within 14 days of receipt. A new product will then be sent to you while stocks last. If it is no longer available, the amount debited from the card used for payment will be re-credited, within a maximum of 30 days from receipt of the returned product.
Other requests:
Feel free to send us your portfolio by email or a link to your site at hello@playtopla.com . We launch consultations with illustrators when designing a new game.
We regularly publish new games from authors. Consult the page "You are a game author" for more information before contacting us.
Topla does not distribute games for free. We invite you to contact your favorite game store to discuss a partnership.
You didn't find an answer to your question? Contact us hello@playtopla.com we will be happy to answer you.